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We value our relationship with you and want to make sure that you're satisfied with your purchases. That's why we offer a "Total Satisfaction" return policy for most products that you, the end-user customer, purchase directly from EmperorLinux. Under this policy, you may return to EmperorLinux products that you purchased directly from EmperorLinux for a credit or a refund of the purchase price paid, less shipping and handling and applicable return fees as follows:

New Hardware Products and Accessories: Unless you have a separate agreement with EmperorLinux, all hardware, accessories, peripherals, parts and unopened software still in its sealed package, excluding the products listed below, may be returned within thirty (30) days from the date on the packing slip or invoice.

To return applications software or an operating system that was installed by the OEM (not by EmperorLinux), you must return the entire computer.

Reconditioned or Refurbished Hardware: All reconditioned or refurbished hardware products (including review systems) may be returned within fourteen (14) days of the date on the packing slip or invoice.

How to Return: To return products, email or call EmperorLinux customer service to receive a Return Authorization Number within the return policy period applicable to the product you want to return. You must obtain a Return Authorization Number in order to return the product. See "Contacting EmperorLinux" or "Getting Help" in your customer documentation (or http://www.EmperorLinux.com/contact/) to find the appropriate contact information for obtaining customer assistance.

You must ship the products to EmperorLinux within five (5) days of the date that EmperorLinux issues the Return Authorization Number. You must also return the products to EmperorLinux in their original packaging, in as-new condition along with any media, documentation, and all other items that were included in the original shipment, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment.

Note: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any confidential, proprietary or personal information, removable media, such as floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary or personal information; lost or corrupted data; or damaged or lost removable media.

Return shipping address:
Attn: Returns Department
(Place your RMA number on this line)
900 Circle 75 Pkwy, Suite 202
Atlanta, GA 30339

Failure to return a product within the applicable return period will be deemed to be an acceptance of the product.